NO REFUND/RETURN POLICY FOR CUSTOM APPAREL, EMBROIDERY, AND SCREEN PRINTING
Thank you for choosing our custom apparel, embroidery, and screen printing business. We pride ourselves on creating unique and customized items that exceed your expectations. Due to the nature of our business, we have a strict no-refund/return policy. All sales are final.
Design Process and Approval
Once you have approved a design proof for your custom apparel, embroidery, or screen printing item, production will begin. We do our best to accurately reproduce your design, but we cannot guarantee an exact match. We recommend reviewing the design proof carefully before approving it for production. If you have any concerns, please contact us immediately so that we may address them.
Production and Quality Control
We take great care to ensure that each custom apparel, embroidery, or screen printing item is produced to the highest quality standards. However, minor variations may occur due to the custom nature of our products. These variations may include color, size, and other specifications, and may not be considered defects. We reserve the right to determine what constitutes a defect.
We offer a 5% variance tolerance for unique items. This means that if your custom apparel, embroidery, or screen printing item deviates by more than 5% from the agreed-upon specifications, we will make every effort to correct the issue. Please notify us within 5 business days of receiving your item if you have any concerns. We will work with you to resolve the issue to the best of our ability.
We understand that there may be circumstances where you may need to return a product. In order to be eligible for a return, the product must meet the following criteria:
- The product is damaged or defective, and the damage is not the result of normal wear and tear or misuse.
- The product does not match the approved design proof.
If your product meets these criteria, please contact us within 5 business days of receiving your item to initiate the return process.
In the event that a product is eligible for return, we will issue a credit for the purchase price of the product, less any shipping or handling charges. The credit may be used towards the purchase of another product from our business. We reserve the right to determine the eligibility of a product for credit.
The following items are not eligible for return or credit:
- Products that have been customized or altered in any way.
- Products that have been washed or worn.
- Products that have been damaged due to normal wear and tear or misuse.
We welcome creative ideas for custom apparel, embroidery, and screen printing. If you have a design idea that is not currently in our portfolio, please contact us to discuss your vision. We will work with you to bring your design to life and create a one-of-a-kind item that you will love.
Thank you for your understanding of our policy and for choosing our custom apparel, embroidery, and screen printing business.